Returns & Exchanges
At ThePack Underwear, we want you to feel confident in your fit. Due to the personal nature of our products, we offer a 30-day return policy on unworn, unwashed items in their original packaging.
Verify Eligibility
Ensure your items are in their original condition with all tags attached and the hygiene seal intact for a valid return.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back.
Package and Ship
Print your prepaid shipping label and securely pack your items in the original mailer before dropping it off at any authorized carrier location.
Receive Refund or Credit
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or issue store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing